Shipping + Returns

OUR PRODUCTS

Your patience is appreciated. ALL of our items are printed and made-to-order.  
 
You should receive an email with tracking number once your package had been shipped, but please allow 7-10 business days for items to ship.  As we grow, we hope to improve our ship time.  If it has been over three weeks since you've heard from us, please email hello@dukealexander.co and we will look into your order.
 
If package is undeliverable because of missing or incomplete information cost of resending package will be invoiced to customer.


SHIPPING POLICY

DOMESTIC

We offer domestic USPS service shipping on all orders. Your item will ship within 7-10 business days, see transit times for order once shipped. We are all made to order and make each piece just for you :) Please email us if you have a special event or need the items sooner. We will do our best to get that to you!

Duke Alexander – Custom Name Tees are shipped separately from all other orders.

First Class - will arrive 2-3 business days pending distance from Los Angeles

Priority Mail - will arrive 1-2 business days pending distance from Los Angles

Priority Mail Express - 1 business day

At this time we are unable to ship to P.O.Box addresses.

INTERNATIONAL

We offer international shipping via USPS.  Shipping cost is determined post checkout.  Any and all custom fees (customs fees, duties, taxes, brokerage fees, etc.) are entirely the responsibility of the customer.  Unfortunately Duke Alexander has no control over these fees.  If you are not familiar with the customs fees in your country, please check with your local customs office for information.  Duke Alexander does not issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the custom fees.

 

RETURN POLICY

Duke Alexander wants you to be completely satisfied with your purchase. If something isn’t right, please let us know within 14 days of receiving your order for full refund, exchange, or Duke Alexander credit. Duke Alexander will accept returns if received within 14 days of purchase.  ALL returned merchandise must be unworn, unused, and in its original condition. Duke Alexander has the right to refuse returns that do not meet these requirements.  Duke Alexander CUSTOM items are non-returnable and will not be accepted.  

Return instructions:

--Place bottom half of packing slip into return bag - items without order paperwork will not be accepted

--Return items to following address below

 DA CS Center

8281 Melrose Ave. #306

Los Angeles, CA  90046

Items purchased at any discounted rate ARE FINAL sale and therefore not eligible for return or exchange. 

 

BACK ORDERS  – Out of Stock items

Duke Alexander makes every item to order.  Once out of stock, we do not allow back orders but will keep customers notified of new inventory and launches of new product.

 

ORDER CANCELLATIONS

You may cancel your order anytime before your order ships. Once your order has been processed and shipped, you will receive your tracking number via email and at that time we will not be able to cancel your order and the Return Policy will apply.