We offer domestic USPS service shipping on all orders. Your item will ship within 7-10 business days, see transit times for order once shipped. We are all made to order and make each piece just for you :) Please email us if you have a special event or need the items sooner. We will do our best to get that to you!
Duke Alexander – Custom Name Tees are shipped separately from all other orders.
First Class - will arrive 2-3 business days pending distance from Los Angeles
Priority Mail - will arrive 1-2 business days pending distance from Los Angles
Priority Mail Express - 1 business day
At this time we are unable to ship to P.O.Box addresses.
We offer international shipping via USPS. Shipping cost is determined post checkout. Any and all custom fees (customs fees, duties, taxes, brokerage fees, etc.) are entirely the responsibility of the customer. Unfortunately Duke Alexander has no control over these fees. If you are not familiar with the customs fees in your country, please check with your local customs office for information. Duke Alexander does not issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the custom fees.
Duke Alexander wants you to be completely satisfied with your purchase. If something isn’t right, please let us know within 14 days of receiving your order for full refund, exchange, or Duke Alexander credit. Duke Alexander will accept returns if received within 14 days of purchase. ALL returned merchandise must be unworn, unused, and in its original condition. Duke Alexander has the right to refuse returns that do not meet these requirements. Duke Alexander CUSTOM items are non-returnable and will not be accepted.
--Place bottom half of packing slip into return bag - items without order paperwork will not be accepted
--Return items to following address below
DA CS Center
8281 Melrose Ave. #306
Los Angeles, CA 90046
Items purchased at any discounted rate ARE FINAL sale and therefore not eligible for return or exchange.
BACK ORDERS – Out of Stock items
Duke Alexander makes every item to order. Once out of stock, we do not allow back orders but will keep customers notified of new inventory and launches of new product.
You may cancel your order anytime before your order ships. Once your order has been processed and shipped, you will receive your tracking number via email and at that time we will not be able to cancel your order and the Return Policy will apply.